Client Care

Everything practical, in one place. If the answer is not here, an advisor will give it to you directly.

Contact

Write, call, or visit. One advisor answers, not a queue.

Write to us

FAQ

The questions asked most often, answered plainly.

Read the FAQ

Shipping & Delivery

Times, insurance, taxes and tracking.

Delivery times

Returns & Exchanges

Thirty days, and how an exchange works.

How returns work

Jewellery Care

How to keep a piece looking the way it left the house.

Caring for a piece

Ring Size Guide

Three ways to measure, and what to do if you cannot.

Find your size